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Genesys, the world’s #1 Customer Experience Platform, empowers companies to create exceptional omnichannel experiences, journeys and relationships. For over 25 years, we have put the customer at the center of all we do, and passionately believe that great customer engagement drives great business outcomes. Genesys is trusted by over 4,700 customers in 120 countries to orchestrate over 24 billion contact center interactions per year in the cloud and on-premises.
As a Genesys partner focused on North American engagements, Cognizant leverages the strength of the Genesys team at the company’s Customer Interaction Management Center of Excellence, which provides end-to-end contact center solutions across a wide range of products.
Cognizant draws upon its rich talent pool in customer interaction management to help North American customers gain the greatest benefits from the robust Genesys CIM platform for contact centers. In 2012, the Genesys solution was deemed a “Strong Positive” in the 2012 Gartner IVR Marketscope and the company was recognized by Gartner as a “Global Leader” in Contact Center Infrastructure for the second year in a row.