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Our Media & Publications
Center for the Future of Work
Department store managers need to work not only harder but smarter if they are to remain out front. Our Retail practice gives you the tools you need to succeed amid growing competition and increasingly complex supply chains.
From loyalty and CRM to workforce management solutions, we help you deliver seamless service to customers. In addition to basic POS and WFMS services, we can implement next-generation customer touchpoints like personal shopping assistants, kiosks and digital signage.
Learn more about our latest retailing solutions.
Shoppers' likes, dislikes and deal-breakers are revealed in this annual survey of 2,500 consumers. Learn how the retailing paradigm has shifted.
As e-commerce quickly expands, consumers expect perfect order fulfillment: accurate, speedy and ultra-convenient. Here we provide a guide to sales fulfillment for e-tailers.
Research shows that customers are better informed, more nimble, more selective and less loyal than ever.
Evolving technology and changing consumer behavior is creating pricing transparency that retailers must come to grips with to survive if not thrive in the near and long term.